Privacy policy (PDPA)

Last updated: 2026-09-08

This policy explains how Gold and Tree Real Estate ("we") collects and uses personal data under Thailand’s Personal Data Protection Act B.E. 2562 (PDPA) and, where applicable, the GDPR.

1. Data controller

Gold and Tree Real Estate, Pantip Plaza Chiang Mai, Room 403, Floor 4, 152/1 Chang Klan Rd, Chiang Mai 50100, Thailand. Email: [email protected].

2. Data we collect

Contact details you give us (name, email, phone, preferred language), enquiry, viewing and booking details, what you tell us in a development or renovation request (budget, location, timing, size), property details and photos if you list with us, messages and images you send through the website chat or our LINE Official Account, account data (sign-in email or Google/LINE identifier), and technical data such as IP address and the pages and listings you viewed.

3. Why we use it

To answer enquiries, arrange viewings, process rental bookings and payments, list and market your property, send sign-in links and booking confirmations, send saved-search alerts you asked for, and improve the website. Legal bases: your consent, performance of a contract and our legitimate interests.

4. Cookies and analytics

Essential cookies keep you signed in (gt_session), remember your language (gt_lang), your cookie choice (gt_consent) and an open chat (gt_chat). Analytics (Google Analytics 4) runs only after you choose "Accept all" in the cookie banner. While a chat is open we also record which pages you are viewing so the team can help you in context. You can change your choice at any time by clearing site data.

5. AI assistant and chat

Our LINE Official Account and the chat window on this site are answered by an AI assistant. Your messages and any photos you send are stored with the conversation and sent to Google (Gemini API) to produce the reply; under our API terms Google does not use them to train its models. The assistant can only read listings that are published on the website — never internal records such as owner details. A member of our team can read the conversation and take over at any time. Please do not send ID cards, passports or bank details in chat; email them to [email protected] instead. Ask us by email if you want a conversation deleted.

6. Who we share data with

Property owners and partner agents where needed to arrange a viewing or a deal; our bank for booking transfers; Google (Gemini API), which generates AI assistant replies and listing translations; LINE, which carries messages sent to our Official Account; Resend, which delivers our system emails; and Cloudflare, which hosts the platform. We never sell personal data.

7. Retention

Enquiry and lead data is kept for up to 3 years after the last contact; booking and deal records for 10 years for tax and accounting law; account data until you delete your account.

8. Your rights

You may access, correct, delete or export your data, withdraw consent, object to processing and lodge a complaint with the PDPC. Email [email protected] — we respond within 30 days.

9. Security

Data is stored on Cloudflare infrastructure with encryption in transit, access limited to staff who need it, and an audit log of significant changes.

10. Changes and contact

We will post any changes on this page. Questions: [email protected] or +66 62 287 6664.